Returns & Exchanges

If you are ordering from an EU country you have the right to cancel your order under the Distance Selling Regulations 2000. You must inform us of your decision to cancel your order in writing by email using this link or by letter to our mailing address, Musicalbits "Barnside" 3-5 Church Street Ampthill Bedford MK45 2PJ, within 7 working days of placing the order. A working day is one that is not a weekend or Bank Holiday. Once we have confirmed your cancellation you must return the goods you have purchased in "as new" condition. We suggest you insure the returns as you are responsible for them until we receive them back at our premises. Unless the goods were faulty when you received them, you will be responsible for the return postage. If the supplied goods were faulty when you received them we will cover the cost of the return postage.

Your money, including original postage costs, will be refunded back to the card you used to purchase. Please note that it can take up to 10 days for the payment to appear on your statement. This is due to the card suppliers regulations and is out of our hands.

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